SWEET BLUBERRY
Zmaj Ognjena Vuka 20,
Novi Sad, Republika Srbija
Telefon: +381 65 474 9999
E-mail: sweet.blueberry21@gmail.com
Consumer rights
Consumer rights when buying online
We inform you that according to the Law on Consumer Protection (“Official Gazette of RS”, No. 62/2014 and 6/2016 – other law), hereinafter referred to as: Law, purchasing through our sales website www.sweetblueberry.com is considered distance selling.
In the case of distance selling, the seller is obliged to deliver to the buyer in writing, to the e-mail address left during the purchase:
- cancellation form
- notification about the seller, the consumer’s right to withdraw from the contract and the duties of the seller and the buyer in case of exercising the right to withdraw
- a copy of the sales contract signed by the seller.
The law for the case of distance sales establishes the right of the buyer, who is considered a consumer (a natural person who buys the product to satisfy his individual needs, and not to perform professional activities), to withdraw from the contract within 14 days from the day the product is delivered to him in the country, that is, in the country of the person designated by the buyer, who is not the carrier. When canceling, the customer may or may not state the reasons for canceling. The declaration of withdrawal from the contract produces a legal effect from the day it is sent to the merchant. The declaration of resignation must be signed by hand .
The buyer is obliged to return the product without delay, and no later than within 14 days from the day he sent the cancellation form. After the expiry of 14 days from the day he sent the cancellation, the product can no longer be returned. The costs of returning the goods as well as the organization of their transport in case of cancellation are borne by the buyer .
It is possible to return only products that are undamaged and, if possible, in the original packaging, with all accessories and accompanying documentation (warranty certificate, instructions, etc.).
Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for malfunctioning or damage to the product that is the result of inadequate handling of the product, i.e. the buyer is solely responsible for the reduced value of the product that occurs as a result of handling the goods in a way that is not adequate, that is, exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that the product is defective or damaged due to the buyer’s fault, the price refund will be refused and the product will be returned to him at his expense.
In the case of a legal withdrawal from the contract, the seller is obliged to return to the buyer the amount paid by the buyer under the contract without delay, and no later than within 14 days from the day he received the withdrawal form. The Seller may delay the refund until it receives the goods to be returned, or until the buyer provides proof of sending the goods to the Seller, whichever comes first.
The Consumer Protection Act excludes the customer’s right to return the product in certain situations. Considering the assortment of goods in our offer, three of those cases may be relevant:
- delivery of sealed audio, video or computer software, which is unsealed after delivery;
- delivery of goods manufactured according to special customer requirements or clearly personalized i
- delivery of goods that are subject to deterioration in quality or have a short shelf life.